4/24/2024 0 Comments At t pay my bill u verse![]() and i assumed that i wouldn't since i returned everything, and made the payments to pay off the bill! I never heard from them again, no mail, no phone calls, NOTHING. Therefore, being that I returned what I was told to return, agree to set up a payment arrangement on the phone with that lady that day, MADE a payment on the phone with her that same day, AND had the remaining amount auto drafted the following week, I ASSUMED that everything was GOOD TO GO!! After that she set up the following payment, which was set to be auto drafted the following week from the same debit card, for a payment of $70.00 which would have then paid off my balance! The following week, that $70.00 WAS auto drafted from my card/ bank account! She asked for my debit card number and info, i provided all that info to her, she ran a payment from my debit card for a payment right then of $50.00. She then asked if i would like to go ahead and make a payment on this arrangement, and i said sure, yes, i can do that. So, she set up the arrangement, which i was told would be for $120 dollars total. I said yes, i would like to go ahead and do that. While still on the phone with her, she then asked me if i would like to go ahead and set up a payment arrangement for what the remaining balance on the account will be once the $100 was deducted. She went on to tell me, when I go return it to make sure i let them know which account / bill it pertains to, and to deduct the $100 dollars off the bill, for returning it. She said that was great, and advised me that when i return it, that it would take $100 off of my total bill (My total bill was $220). I told her Yes, I was already planning on returning it to the store location that weekend. She asked if i was able to return that equipment back to the local store branch. I told her yes, I am aware, and planning on paying the bill, and yes still have the equipment. The woman from AT&T that i spoke with this day in 2017 advised me of my account, and "late balance", asked if I still had the cable / tv / internet equipment. This is what happened to me and my account / credit report / situation with them: In 2017, I Spoke to AT&T on the phone, (Before an account was in collections because My account/ bill at the time was only about 1 month not paid!) ![]() WOW- They did the EXACT same thing to me in 2017!!! Unbelievable that they are doing this to so many other people!! They should be shut down!
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